Terms and Policies

Terms and Conditions

Terms & Conditions (Terms of Sale)
Last updated: [26 Feb 2026]

1) About Us

This Website is operated under the trade name Waqti Brand (“Waqti Brand”, “we”, “us”, “our”).
Waqti Brand is operated by Fancy Luxury Leather Products (the “Company”).
Location: Abu Dhabi, United Arab Emirates.

Contact:
Email: waqtibrand@outlook.com
WhatsApp: +971 50 835 0537

2) Acceptance of Terms

These Terms apply to your use of our Website and any purchase you make through it. By accessing the Website and/or placing an order, you agree to these Terms.

We may update these Terms from time to time. The Terms displayed on the Website at the time you place your order will apply to that order, unless a change is required by law.

3) Eligibility

To use this Website and place an order, you must be at least 18 years old and legally able to enter into binding contracts and make payment using an accepted payment method.

4) Products & Availability

We sell accessories and related products as described on the Website.

  • Product photos and descriptions are provided for illustration. Minor variations may occur.

  • Items in your cart are not reserved until payment is completed and your order is accepted by us.

  • If an item becomes unavailable after you place an order, we may cancel the order and refund you.

5) Pricing & Payment

  • All prices are shown in AED unless stated otherwise.

  • Prices may change at any time, but changes will not affect orders already accepted by us.

  • If any pricing error occurs, we may cancel the order and issue a refund.

Payment methods we accept:

  • Card payments

  • Bank transfer

  • Tabby

  • Tamara

If you pay via a third-party payment provider (e.g., Tabby/Tamara), your payment and refund handling may be subject to that provider’s terms.

6) Orders & Acceptance

When you place an order, you are making an offer to purchase. Orders are only considered accepted when we confirm acceptance (for example, by confirming processing/dispatch).

We may refuse or cancel any order at our discretion, including for reasons such as stock unavailability, inability to verify payment, suspected fraud, or errors on the Website.

7) Cancellations

Before dispatch:

  • You may request a cancellation before dispatch by contacting us. If cancellation is accepted, we will process a refund to the original payment method (or store credit, if refund is not accepted by us).

After dispatch / shipped orders:

  • If an order has been confirmed and dispatched from overseas and you request cancellation (or refuse delivery), a cancellation fee of 50% will apply.

  • You will also be responsible for all shipping charges (including any failed-delivery or return-to-sender courier fees).

  • Any remaining refundable balance (if applicable) will be returned to the original payment method or store credit (as agreed).

8) Delivery (UAE & GCC)

We currently deliver to:

  • United Arab Emirates (UAE)

  • GCC countries

Delivery timelines (estimates):

  • In-stock UAE items: 1–2 days

  • Build-to-order / custom / factory-sourced items: 2–3 weeks

  • GCC delivery: time varies depending on destination and courier

Delivery timelines are estimates and may be affected by courier capacity, customs procedures (for cross-border shipments), holidays, and other factors outside our control.

Shipping costs:

  • The customer bears all shipping costs unless we agree otherwise in writing (e.g., when correcting our shipping error).

9) Returns & Refunds

We separate returns into three categories:

9.1 Change-of-mind returns (in-stock UAE items only)

Change-of-mind returns are allowed only for items that are:

  • In stock within the UAE, and

  • Delivered within the UAE, and

  • Unused, unaltered, and in original condition with all original packaging.

Time limit: You must notify us within 1 day of delivery to request a return.

Shipping costs: You are responsible for all return shipping costs. Original shipping fees are not refundable.

Refund method:

  • Refund to the original payment method, or

  • Store credit (if the refund to the original payment method becomes unavailable due to unforeseen reasons).

We may refuse a return if the item shows signs of use, damage, missing packaging, or tampering.

9.2 Custom / build-to-order / factory-sourced items

Custom, build-to-order, or factory-sourced items are not eligible for standard returns.

If a refund is exceptionally agreed for such orders, it will be based on a written agreement made with you at the time (or after) your order is confirmed, and may range between 10%–50% depending on the stage of processing and supplier/courier costs already incurred.

9.3 Wrong item or shipping damage

If you receive:

  • the wrong item, or

  • an item is damaged due to shipping,

You must contact us within 48 hours of delivery and provide reasonable evidence (photos/videos of the item and packaging). If approved, we will arrange the appropriate remedy (replacement or refund).

10) Store Credit

Where store credit is issued:

  • it may be used toward future purchases on the Website,

  • it is not redeemable for cash unless required by law,

  • validity period: 12 months from issue date.

11) No Additional Warranty (Statutory Rights)

Unless explicitly stated on a product page or in writing, we do not provide an additional commercial warranty.

Nothing in these Terms limits any non-excludable rights or remedies you may have under applicable UAE consumer protection laws regarding defective or non-conforming goods.

12) Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses (including loss of profit, loss of data, or business interruption).

  • Our total liability for any claim relating to an order will not exceed the total amount paid by you for that order.

13) Intellectual Property

All content on the Website (text, images, logos, design elements) is owned by or licensed to us. You may not copy, reproduce, or use our content for commercial purposes without written permission.

14) Privacy

Your use of the Website is also governed by our Privacy Policy and any cookie notice displayed on the Website.

15) Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the competent courts in the UAE.

16) Changes to These Terms

We may update these Terms at any time by posting the updated version on the Website. Updates apply from the date they are published.

17) Contact Us

If you have questions about these Terms, contact us at:
waqtibrand@outlook.com or WhatsApp +971 50 835 0537